Refund Policy

Cancellations
You may cancel your order in the first 24 hours. Please note that there will be a $5.00 restocking fee applied to the order.

Returns/Refunds for Used Items

We don't offer refunds or accept returns for change of mind. We do not offer a satisfaction guarantee as individual results may differ due to variables including but not limited to diet, lifestyle, pre-existing health conditions, and genetics. We, therefore, cannot guarantee results.

Returns for Unused Products
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may return items within 30 days of the date of purchase. You are responsible for paying for shipping costs for returning items. Please do not send your purchase back to the manufacturer without emailing our support team first.

Damages and Issues
We take the quality of our products very seriously. If your product arrives damaged or defective, please email our Customer Service Team immediately. We will need your order number and a picture of the damaged product so that we can evaluate the issue and make it right.

 

Company Name: TAWAB LLC

Address: 515 W Villa Rita DrPhoenix, AZ 8502

TEL：5204149681

Email：support@botirra.com

Note: This physical address is the business registration address only. DO NOT send any return shipments to this address. This listed telephone number is a registered company line and NOT for customer service & after-sales consultation.